Managers should consider their own conduct. Employee insubordination is often a reaction to abusive supervision and/or non-productive managers, according to two Harbert researchers. Jeremy Mackey, assistant professor of management, and Katie Crawford, a doctoral...
Fans see teams, sponsors separately. Long-term naming rights agreements with sports arenas and stadiums present little downside for large organizations because customers can differentiate between teams and the sponsors. Research by Brian L. Bourdeau, associate...
Remember what the ‘A’ stands for New technologies can enhance human decision-making in supply chain firms, but technological control mechanisms and computing power have their limits. The human factor still reigns supreme. A recent editorial by Harbert’s LaDonna...
Ethics has become more important to navigate the risks associated with health, safety, and privacy in the COVID-19 pandemic. Employees are accountable for complying with policies to protect one another and customers. Wearing masks and maintaining six feet of distance...
Marketing grows more personal. When you talk about marketing, you’re talking about the entire strategic package: Discovering customer needs and wants, developing products and services to fill those needs and wants, offering them at a price that meets or exceeds the...
But don’t back away from making a decision. Leading a journey to eliminate preventable patient harm is a critical part of my work. I have learned important lessons that I apply not only to decisions in the hospital but also in my private life and in how I think. Most...
